policies and faqs.

Customer satisfaction is our highest priority. Our products are non-refundable unless there is a factory defect. If a factory defect is confirmed, we will issue a refund to the original payment method.

We are committed to ensuring your satisfaction. Refunds will only be considered if proof of non-receipt is provided within 1 business day of the expected delivery date.

Acceptable proof must include documentation from communications with the carrier confirming the item was not delivered.

Please retain any tracking information, delivery updates, or correspondence with the carrier, as these will help us process your request.

For assistance, please contact our support team.

Orders are shipped within 5–7 business days after processing. Tracking numbers are provided via email once orders are shipped.

E-Books: Instant downloads are available immediately after purchase.

Products purchased online can be returned within 7–10 business days of purchase, provided they are unsealed and unused.

Please send all returns to this address:

New Life Hair Oil

P.O. Box 544

Natchez, MS 39121